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Terms And Conditions

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                                         Terms And Conditions 

Please note:  All sales are final.  There are no refunds, exchanges, or credits unless your veneer arrives damaged. If the veneer is damaged, do not attempt to repair it or use it, as this will void the replacement of the damaged veneer.     If you receive a damaged item, contact us within 14 days of the shipping date at Bob.06064@gmail.com   Do not ship the item back to us yourself .  We will advise the carrier of the damages, and the carrier will come to inspect the damages.  If necessary, the carrier will ship the item back to us.  Be sure to keep everything that came with the order, including the box and all paperwork.


When you receive your veneer, open the package immediately to inspect the contents. You have 14 days after our shipping date to contact us to start the replacement process of the damaged veneer.  Notify us at Bob.06064@gmail.com within the 14 day period, and attach photos.  Please be specific and describe the nature of the damages.

                                                              

Wood Veneer is a natural product.  Mother nature is in charge.  The wood grains, colors, character and appearance of wood veneer varies from tree to tree and even within a given log.   We do not guarantee that the grains, colors, character or appearance of the veneer that you receive will match or resemble any example of a photo or image on our website, or any photo or image that you have in your possession or have observed.  

                                               

Please note: We do not recommend that the peel and stick veneer be used on walls or on areas larger than 24" x 96".

 

                       Sequential Veneer Sheets And Premium Veneers 

If you need sequentially matched veneer sheets, please contact us at bob.06064@gmail.com before you place your order.   There is an additional charge for this service. If you don’t contact us ahead of time, you probably won’t receive sequential sheets.

If you need a very high end “premium” or “choice” veneer, we may be able to accommodate your needs. There will be additional charge for this service. Contact us at Bob.06064@gmail.com before placing your order

                                                                Special Selections 

At times we may be able to select from our stock to attempt to obtain a resemblance of a photo or sample that you email/send to us. There will be an additional charge for this service.  We will do our best to make a selection, but with the myriad of naturally occurring variances in tone, grain,  color, and appearance of all wood species, we do not guarantee that our attempts of selecting for similarity will meet your expectations.

Bob Morgan, Pres. Veneer Factory Outlet

Since 1974