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Shipping & Returns

img-0551-3.pngQ.  How Much Will It Cost To Ship My Order?

A. I don't believe in making money on inflated shipping costs!  Most orders shipped to an address in the continental U.S. will  ship for $0.00 to $19.00 .    Orders to distant zones or remote locations may cost more. 

Orders that are crated in a wooden crate or shipped by truck freight may incur additional shipping cost.

Q.  How will my order be shipped?

A. Our wood veneers can be rolled and boxed in a cardboard box.  Nearly every order that we ship out is shipped by UPS ground or Priority Mail. 

Q.  Can I request an upgrade to the shipping, such as 1st or 2nd day air?

A.  Yes!  Use our Contact Us page to request a quote for a shipping upgrade.

Bob Morgan, Pres.

 

Our Guarantee 

Order your veneer with confidence!  We've been in business since 1974 and we value our reputation.

If your veneer arrives damaged or is defective, or we shipped an item that you didn't order, you may send it back within 7 days of the shipping date for a refund of the merchandise or a replacement.  You must first contact us as stated below.  Shipping costs are not covered.

We make your veneer order from scratch!  Please note that once your order is placed, it cannot be changed or canceled.  

If you need to return a damaged or defective item, or an item that you didn't order, email us at Bob@VeneerFactoryOutlet.com and explain what the defect or damage or incorrectly shipped item is.  We will also need for you to provide photos of the damaged/defective/incorrect veneer. Photos can be sent to us at Bob@VeneerFactoryOutlet.com   We will give you an RMA number and we'll notify you via e-mail how to send the item back.

Please Note: We will not accept returns unless you place the RMA number on the outside of the shipping carton

 Wood Veneer is a natural product.  The wood grains, colors, character and appearance of wood veneer varies from tree to tree and even within a given log.   The grains, colors, character or appearance of what you receive will not exactly match or resemble any example of a photo or image.     At times we may be able to select from our stock to attempt to obtain a resemblance of a photo or sample that you send to us.  We will do our best to make a selection, but with the myriad of naturally occurring variances in tone, grain,  color, and appearance of all wood species, we cannot guarantee that our attempts of selecting for similarity will always meet your expectations.

 

Bob Morgan, Pres. Veneer Factory Outlet.

Since 1974

 

 

 

 

 

 

Shipping